Certified Government Financial Manager (CGFM) Practice Exam 2025 - Free CGFM Practice Questions and Study Guide

In performance measurement, a workload measure refers specifically to metrics that quantify the volume of work or activities performed by an organization or department. The total calls handled by a service center fits this definition perfectly, as it directly captures the amount of work being performed by that service center. This metric provides a straightforward measure of activity level, which is essential for understanding demand and managing resources effectively.

On the other hand, cost per output involves financial metrics, which may reflect efficiency but do not directly quantify workload. Survey results gauge satisfaction or quality of service rather than the volume of work handled. Variances in annual budgets are financial measures that indicate budget adherence or discrepancies rather than execution of workload. Thus, total calls handled is a more direct representation of workload measurement, showcasing the actual level of activity within the service center.